Privacy Policy

Information we collect

• Contact details: first and last name, phone number and email address.
• Vehicle details: year, make, model, mileage, the services you select, the problem you describe, whether the vehicle is safe to drive, and your drop-off preference.
• Appointment details: the date and time you book, reschedules and cancellations.
• Communication records: messages, calls and texts you exchange with us.
• Website data: basic technical information such as browser type, pages visited and IP address, collected through cookies and similar tools.

We do not ask for payment card details on our booking forms.

How we use your information

• To schedule, confirm, remind you about and manage your service appointments.
• To prepare the right bay, parts and technician for your vehicle.
• To contact you about your vehicle, estimates and completed work.
• To answer questions and provide customer support.
• To send promotional messages, only if you have opted in.
• To improve our website and services, and to meet legal obligations.

SMS and mobile information

If you provide your phone number and agree to receive text messages, we use it to send appointment confirmations, reminders and service updates. Marketing texts are sent only if you check the separate marketing consent box.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with, sold to, or rented to any third party. This does not include service providers that help us deliver messages, described below.

You can opt out at any time by replying STOP. Reply HELP for help, or call (570) 565-0863.

How we share information

We do not sell your personal information. We share it only:

• With service providers who help us run our business, such as our booking, CRM, email and text messaging platforms. They may use it only to provide services to us.
• When required by law, or to protect our rights, customers or property.
• With a buyer or successor if the business is sold or transferred.

Third-party links and financing

Our website links to third-party sites, including the NAPA EasyPay financing application run by Synchrony Bank. Information you submit there is governed by that company's privacy policy, not ours. We are not responsible for third-party sites.

Cookies

Our website uses cookies to make the site work, remember preferences and understand how visitors use it. You can block or delete cookies in your browser settings, but some features, such as online booking, may not work properly.

How long we keep information

We keep customer and vehicle service records for as long as needed to provide service, honor warranties, and meet legal and tax requirements. We then delete or anonymize them.

How we protect information

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices

• Texts: reply STOP to any message to opt out.
• Emails: click unsubscribe in any marketing email.
• Access, correction or deletion: contact us and we will respond within a reasonable time. We may keep records we are legally required to keep.

Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect their information.

Changes to this policy

We may update this policy. The effective date at the top shows the latest version. Continued use of our website or services means you accept the updated policy.

Contact us

Rinaldi Auto Service & Sales
508 N Main St, Taylor, PA 18517
Phone: (570) 565-0863
Email: info@rinaldiautoservice.com